How to rename a tenant for Dynamics 365 Supply Chain and Office

Question

As a part of a rebranding strategy following a change of the company name, all services around Azure, Office and D365 Supply Chain shall be renamed to reflect the new company ID. Which is the best approach to change tenant, email, sharepoint and the ERP solution with all connected services.

Answer 1

To rename a Microsoft 365 tenant, you would need to create a new tenant with the desired name and migrate your data and services to the new tenant. This process is known as a tenant-to-tenant migration and can be done with the help of Microsoft Consulting Services or a Microsoft partner, as well as third-party tools. It's important to carefully plan and execute your tenant configuration to ensure a smooth transition.

As for Dynamics 365 Supply Chain and Office, changing the tenant name would require reinstallation of the software and reconfiguration of the services. It's recommended to work with a Dynamics 365 partner to ensure a successful migration.

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References:

• Tenant roadmap for Microsoft 365
• Microsoft 365 change guide
• Microsoft 365 tenant-to-tenant migrations
• Choose the best tenant strategy for your organization

Answer 2

Hi @Jörg Meyer , you can do this by following the steps below:

1. Change the company name in the Office 365 admin center. This will update the company name in Office 365, SharePoint, and OneDrive.
2. Change the tenant name in the Azure portal. This will update the tenant name for all Azure services.
3. Rename the Dynamics 365 Supply Chain Management instance. This can be done by creating a support ticket with Microsoft.
4. Update the DNS records for your custom domain to reflect the new company name.
5. Update any third-party applications or services that are integrated with your Office 365 or Dynamics 365 Supply Chain Management instance.

Please let me know if you have any questions and I can help you further.

If this answer helps you please mark "Accept Answer" so other users can reference it.

Thank you,

James

Answer 3

Step-by-Step Approach to Renaming Tenant and Associated Services

Preliminary Assessment and Planning

• Assessment: Conduct a thorough assessment of all services tied to your current tenant. This includes identifying all dependencies, integrations, and customizations within Dynamics 365 Supply Chain, Office, Azure, and SharePoint.
  • Stakeholder Engagement: Engage with all stakeholders, including IT, legal, and business units, to understand the scope and impact of the changes.
    • Consulting Services: Leverage professional sharepoint consulting services to ensure all SharePoint-related aspects are meticulously planned and executed.
    Tenant Renaming Process

    - **Create a New Tenant**: Since directly renaming an existing tenant is not supported in Microsoft’s ecosystem, create a new tenant that reflects the new company identity.
    
       - **Data Migration**: Plan and execute a data migration strategy from the old tenant to the new tenant. This involves moving all data, configurations, and settings for Dynamics 365 Supply Chain, Office 365, and other connected services.
    
          - **User Accounts and Licensing**: Recreate user accounts in the new tenant and ensure that all necessary licenses are assigned. Utilize tools such as Azure AD Connect to sync identities if necessary.
    
          **Email and Communication Systems**
    
             - **Domain Setup**: Add the new company domain to the new tenant and verify it.
    
                - **Email Migration**: Migrate all user mailboxes to the new tenant. Tools like the Exchange Admin Center or third-party solutions can facilitate this process.
    
                   - **Update Email Addresses**: Change the email addresses to reflect the new domain. Communicate these changes to all employees and stakeholders to avoid any disruption in communication.
    
                   **SharePoint Migration**
    
                      - **Data and Site Migration**: Utilize sharepoint consulting services to assist in migrating all SharePoint sites, documents, and data to the new tenant. Tools such as the SharePoint Migration Tool (SPMT) or third-party solutions like ShareGate can be used.
    
                         - **Rebranding**: Update all branding elements within SharePoint, including logos, themes, and URLs, to reflect the new company identity.
    
                         **Dynamics 365 Supply Chain Migration**
    
                            - **Backup and Export Data**: Ensure all critical data from Dynamics 365 Supply Chain is backed up and exported.
    
                               - **Reconfigure Integrations**: Reconfigure all integrations and connected services to point to the new tenant.
    
                                  - **Test and Validate**: Thoroughly test the migrated environment to ensure that all functionalities are working as expected.
    
                                  **Azure Services Transition**
    
                                     - **Resource Migration**: Move all Azure resources to the new tenant. Azure Resource Manager and other migration tools can assist in this process.
    
                                        - **Update Scripts and Automations**: Ensure all scripts, automations, and workflows are updated to reference the new tenant.
    
                                        **Communication and Training**
    
                                           - **Internal Communication**: Keep all employees informed about the changes, timelines, and any action required from their end.
    
                                              - **Training**: Provide necessary training to users to familiarize them with the new environment and any changes in processes or interfaces.
    
                                              **Post-Migration Support**
    
                                                 - **Monitor and Support**: Continuously monitor the new environment for any issues or anomalies post-migration.
    
                                                    - **Feedback Loop**: Establish a feedback loop to quickly address any concerns or problems that arise.
    

By following these steps, you can ensure a smooth transition while maintaining operational continuity and leveraging the expertise of sharepoint consulting services to handle SharePoint-specific challenges. This strategic approach will help you successfully reflect your new company identity across all Microsoft services.