Share via

I cannot get past 'More Information Required"

Sean Sparkman 0 Reputation points
2024-03-26T16:19:14.5966667+00:00

I recently enabled Mirosoft Entra ID to connect my Azure DevOps organization to GitHub and add features. I don't remember exactly why, but I was trying to enable a feature, and it was a requirement. I use my personal @outlook.com account to log into Azure and Azure DevOps. This is the only administrator account on Azure Account. Now I can no longer into my Azure or Azure DevOps. Any place that I am already logged in works just fine. I am afraid I am going to lose access to my Azure account. It keeps telling me that I need more information, but it just sits there and does nothing after I have hit next. I have looked through other questions, and the answers don't seem to work. I have enabled MFA on my @outlook.com account, and I am using the correct password as the wrong password shows an actual error.

User's image

I can see my failed attempts to log into Azure in the Sign-in logs before I added MFA to my personal account. Now I no longer see any errors at all.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,629 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Sean Sparkman 0 Reputation points
    2024-03-26T16:27:08.41+00:00

    No, I was able to get more security sign-in logs. It's still showing my account requires MFA, but I can't seem to shut it off unless I pay for Entra ID Premium. 🙄

    0 comments
  2. Sean Sparkman 0 Reputation points
    2024-03-26T16:47:01.1966667+00:00

    I tried to disable MFA by disabling Security Defaults in Entra, and it says I am locked out of my account.

    User's image

    User's image

    However I can switch the other two directories and disable security defaults for them. Now that they are disabled, I can login. It took me like 3 hours to fix this. This is ridiculous.