App is not connecting me to the Cloud

IniobongNkanga-8038 241 Reputation points
2024-03-26T18:56:56.56+00:00

Hello

 

Please I need your help on this issue.

A user is using a Laptop, when she is trying to access files of her organization's One Drive documents from the laptop's File Explorer and try to Cut and copy files from, File explorer, it doesn't cut and copy but in fact it partially copies files and paste it, instead of Just cut and paste the folder.

 

Also, the file explorer Crashes in the middle and closes. She has shared an example below.

 

While trying to move a client folder Income to the same client it totally shut done my File Explorer.

thumbnail image 1 of blog post titled  App is not connecting me to the Cloud

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Another Example of moving Client file from 15 Inactive to 1 Inactive 2019 – 2023 using cut & paste.

thumbnail image 3 of blog post titled  App is not connecting me to the Cloud

It shut down all File Explorer and this time it duplicated the folder but didn’t copy everything as you can see the count in this screen. -

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Duplicated folder when dragged from 15 Inactive Clients to 1 Inactive 2019 – 2023. This time it did copy everything.

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OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jiajing Hua-MFST 4,600 Reputation points Microsoft Vendor
    2024-03-27T06:45:00.8633333+00:00

    Hi @IniobongNkanga-8038

    Before you copy one folder from local OneDrive folder, please right-click it, select "Always keep on this device".


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  2. IniobongNkanga-8038 241 Reputation points
    2024-03-29T01:48:52.2333333+00:00

    Hello Jiajing Hua-MFST

    Please provide more information as to what that will do. Which drive is ‘Always keep on this device

    are you referring to?