Alias inbox on outlook 365 for android does not show in all inbox

Question

I have an alias email address under my outlook email account. Any email sent to the alias email address will not show up in the all mail tab in my Outlook on my Android phone. I have several email addresses all synced on my Outlook app and all show in the all mail tab without issue except for that alias address. The only way I can check to see if I have mail is if I remember to click on the tab for that particular address, then click on the inbox for that alias address.

Unlike my desktop Outlook, I am able to just add the alias inbox to my favorites folder up top and it's right there for me to check with all my inboxes.

I love the ability to have my Outlook with me on the go. Is there anyway to fix this without having to use a 3rd party app?

Thank you

Answer 1

Hi @Tricia-1966 ,

Welcome to our forum!

Looks like your issue is related to Outlook for Android, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.

Thanks for your understanding and support!

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