My PC will not update windows since 12/23, even after troubleshooting.

Question

PC has 3 update files to download. Since 12/23 they will not install and says error installing. Ran updates troubleshoot and restart afterwards but still will not install. They are:

HP-Printer-20.80.3.9568, Installation error 0x800f020b

2023-10 Update for Windows 11 for 64-based system, installation error 0x800f0805

2023-10 Cumulative Update for Windows 11 for 64-based system, installation error 0x800f0805

Prompted to "Retry" and error repeats.

Answer 1

The HP update issue is a known issue with the HP driver. Refer to the following discussion on possible workarounds. Printing something before running the updates may solve the issue.

The other 2 updates are also known to have problems as discussed here and several older threads for Windows 10. The usual recommendation is to run sfc /scannow, reboot and then try again. Of course all this is assuming you have already activated Windows. If your version of Windows isn't activated then updates won't work after a while.

Answer 2

Hello

Here are some troubleshooting steps you can try:

1.Try manually downloading the updates from Microsoft Update Catalog.

2.Performing a clean boot. This is a way of starting Windows with only the essential services and programs, which can help eliminate any software conflicts that might interfere with the update process. Please refer to this link: How to perform a clean boot in Windows - Microsoft Support

3.Restarting the update services. You can do this by using the Services tool (services.msc) and stopping and starting the following services: Windows Update, Background Intelligent Transfer Service, and Cryptographic Services.

4.Check if there is enough disk space available on your system drive. If not, free up some space and try the update again.

5.Disable any third-party antivirus or firewall software temporarily and try the update again.

Best Regards,

Hania Lian

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