How to log into microsoft authenticator

Question

Hi I am trying to log into my university’s email when i attempt to log in it ask for a verification code from the microsoft authenticator app when i go to said app i try to log in with my student email it says that they sent me a verification code to the same app but i am not able to obtain the code because i have not been able to sign in. I’ve tried to log in by my computer to my student email to see if i can removed my phone device and add it again but it keeps asking me for a code that i have not received. if anyone can help me out or give me the phone number of someone who can help it would be greatly appreciated. Thank you!

Answer 1

Hello Hannah,

I understand the frustration you're experiencing. If you're unable to access the Microsoft Authenticator app, you should have the option to use a different authentication method. During setup, if you registered multiple authentication methods, you can choose an alternative method to receive the verification code.

However, if you're still unable to access your account even with the alternative method, it's best to contact your school's Technical Help Desk. They have the tools and access necessary to resolve this issue and get you back into your email quickly.

Please let me know if there's anything else I can assist you with.

Vukasin