My driver's won't update and my HDMI, brightness keys, and Logitech webcams do not work.

Question

Hi there, my brightness keys, HDMI port when my monitor plugs in, and my webcam when it plugs in do not work. I have rounded it down to driver issues having consulted an IT department. Under Settings > Windows update, I have around 15/20 drivers that haven't updated and when I try to update it says to retry with "Install error" some examples are "Install error - 0x80070103" and "Install error - 0x800703f1". I was told that the only way to fix this is to reinstall Windows onto my computer as a bug must have occured during a windows update and the IT department did some digging and couldn't even find the source files for the drivers. I would like to avoid reinstalling Windows as it is a pain to re download all apps and stuff. Thanks for your help!

Answer 1

Firstly, try run Windows Update troubleshooter, have a look at:
https://support.microsoft.com/en-us/windows/windows-update-troubleshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd
Then run Windows Update again and see if that solve the problem.
If not, try visit your device's manufacturer website and download and install drivers from there.

Answer 2

Hello,

Try to follow the steps below to flush software distruibution folder.

Fix 0x80070103 Windows Update Error (thewindowsclub.com)

Check the failed update number, download from Microsoft catalog website to install manually.

Microsoft Update Catalog

Please Note: This response contains links to third parties, which we provide for convenience of reference, and Microsoft cannot guarantee the validity of any information and content in this link.

Best Regards,

Hania Lian

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