Need help - I cannot set up DL Windows 5 to open or run because SQL server setup errors. Troubleshot everything, SQL and server is "running".

Question

Need help - I cannot set up DL Windows 5 to open or run because SQL server setup errors. Troubleshot everything, SQL and server is "running".

Jeanine Jessup 0

It is for supporting/setting up an "ALARM LOCK" system vs. entering codes manually on said door lock. I've run into issues such as SQL Server agent xyz service on local computer started then stopped. some services stop automatically if not in use by other svcs. or programs...

I can't get to the main DL-windows 5 application login screen where I could even see what's in or start a database. VERY FRUSTRATING.

I have SQL Server 2022 vs. 2014 - since 2014 wasn't working... I checked to see if it was compatible and it said it was.

I got Microsoft SQL Server Management Studio. It appears I can connect to the xyz server there. However, when I go back to login to DL-Windows 5, I get the same errors:Unable to Connect to the Database. Please verify the following:

-Correct Username & PW for the Database Server

-Instance of SQL Server exists

-SQL Server services are running

-DL-Windows is configured in Server Mode

Erland Sommarskog 121.4K Reputation points MVP Volunteer Moderator

2024-03-30T21:49:12.5166667+00:00

I don't know if you expect us to know what "DL-Windows 5" is, but I certainly don't. Never heard of it.

Since you say that you can connect to SQL Server with SSMS, it seems that there some issue with the configuration of DL-Windows 5. How does that login screen look like? Do you specify server and database? Or is that configured in the application?

As for Agent starting and stopping, which edition of SQL Server do you have? Beware that Express Edition does not support Agent.
ZoeHui-MSFT 41,491 Reputation points

2024-04-01T07:59:47.31+00:00

Hi @Jeanine Jessup,

Have you check the sql server log and DL-Windows 5 log?

It seems like the issue is from DL-Windows 5 side if you could connect via SSMS successfully.

1 answer

Your answer

Erland Sommarskog 121.4K Reputation points MVP Volunteer Moderator

2024-03-30T21:49:12.5166667+00:00

I don't know if you expect us to know what "DL-Windows 5" is, but I certainly don't. Never heard of it.

Since you say that you can connect to SQL Server with SSMS, it seems that there some issue with the configuration of DL-Windows 5. How does that login screen look like? Do you specify server and database? Or is that configured in the application?

As for Agent starting and stopping, which edition of SQL Server do you have? Beware that Express Edition does not support Agent.
ZoeHui-MSFT 41,491 Reputation points

2024-04-01T07:59:47.31+00:00

Hi @Jeanine Jessup,

Have you check the sql server log and DL-Windows 5 log?

It seems like the issue is from DL-Windows 5 side if you could connect via SSMS successfully.

Answer 1

It seems like you are having trouble connecting to the database server when trying to login to DL-Windows 5. Here are a few things you can check to resolve the issue:

Verify that you are using the correct username and password for the database server.
Ensure that the instance of SQL Server exists.
Check if the SQL Server services are running.
Make sure that DL-Windows is configured in Server Mode.

If you have already checked all of the above and are still experiencing issues, you may want to try uninstalling and reinstalling DL-Windows 5. Additionally, you can use Microsoft SQL Server Management Studio to connect to the xyz server and verify that it is running correctly.

References:

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Need help - I cannot set up DL Windows 5 to open or run because SQL server setup errors. Troubleshot everything, SQL and server is "running".

1 answer

Your answer