since Windows Feature Update 23H2, I no longer see check marks in my OneDrive folder on my PC

skeefiez11 25 Reputation points
2024-03-31T20:43:33.56+00:00

Hello Support

why since Windows Feature Update 23H2, do I no longer see check marks in my OneDrive folder on my PC?

For example:

I used to have status indications like in the below before 23H2

So what happened and why? How do I get these status checkmarks back? Since updating to 23H2, I have been having numerous strange issues in addition to the above, such as apps gone missing (such as my Epson Scan Software was removed from my pinned start menu list and all Epson Software is missing from the apps alphabetical list as well!)

Thank you

Microsoft 365 and Office | OneDrive | For business | Windows
Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff
    2024-04-01T02:29:33.2833333+00:00

    Hi,

    I suggest you try to reset OneDrive:

    • Unlink your PC from OneDrive: Select the white or blue OneDrive cloud icon in the taskbar. Click on the OneDrive Help and Settings icon, then select Settings. On the Account tab, click Unlink this Computer and then Unlink account.
    • Remove cached credentials: Close OneDrive. Select the Start button, type “credentials,” and then select Credentials Manager. Under Generic Credentials, remove any entries containing “OneDrive Cached Credentials”.
    • Reopen OneDrive: Select the Start button, type “OneDrive,” and then open OneDrive. When you sign in, OneDrive will prompt you that a folder already exists. Select Use this folder. OneDrive will now sync your files and folders back to your computer. Note that it won’t download all your files (just their placeholders to save space), but this process may take some time2.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.

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