Lost access to admin account

Question

I created an O365 business account a while back, with only one user (mine). i had microsoft authenticator enabled. since then, I have changed phones multiple times. while I can log into authenticator, to do ANYTHING else has a circular effect of telling me I have to enter the codes in authenticator... which nothing is there. tried every option for signing in other ways, it all push me back to authenticator. any advice?

Answer 1

You have to reach out to Microsoft Support - details at https://answers.microsoft.com/en-us/msoffice/forum/all/lost-access-to-office-365-admin-account/7c9db4de-ec22-4f2e-9f96-4637749ac5fb

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hth

Marcin