Case Management in Dynamics 365 Finance

Jovelyn Labustro 20 Reputation points
2024-04-01T07:29:28.8866667+00:00

If we need a case management module, is it right to purchase the Dynamics 365 Customer service or Dynamics 365 Finance will do?

Dynamics 365 Training
Dynamics 365 Training
Dynamics 365: A Microsoft cloud-based business platform that provides customer relationship management and enterprise resource planning solutions.Training: Instruction to develop new skills.
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  1. Q&A Assist
    2024-04-01T07:29:28.89+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Based on the information provided in the context, Dynamics 365 Customer Service is the recommended solution for case management processes. Dynamics 365 Customer Service provides features such as logging cases, routing them to the appropriate teams or individuals, and tracking progress, leading to greater efficiency. Dynamics 365 Finance, on the other hand, does not have a specific module for case management.


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