Case Management in Dynamics 365 Finance

Jovelyn Labustro 20 Reputation points

If we need a case management module, is it right to purchase the Dynamics 365 Customer service or Dynamics 365 Finance will do?

Dynamics 365 Training
Dynamics 365 Training
Dynamics 365: A Microsoft cloud-based business platform that provides customer relationship management and enterprise resource planning solutions.Training: Instruction to develop new skills.
17 questions
0 comments No comments
{count} votes

Accepted answer
  1. Q&A Assist
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Based on the information provided in the context, Dynamics 365 Customer Service is the recommended solution for case management processes. Dynamics 365 Customer Service provides features such as logging cases, routing them to the appropriate teams or individuals, and tracking progress, leading to greater efficiency. Dynamics 365 Finance, on the other hand, does not have a specific module for case management.


    0 comments No comments

0 additional answers

Sort by: Most helpful