How do I disable forcing users to download authenticator app

Question

My company does not have the capability of using an app to authenticate as they are not permitted use of mobile devices in the work area. I need to disable the multifactor authentication forcing the download of an app on my entire company O365 in its entirety. If this cannot be done, we will be forced to end service with microsoft and go elsewhere. I've gone to the o365 admin, and the MFA page shows disabled for all users, yet it still forces them to download the microsoft authenticator app.

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

To manage MFA settings for your entire company, you’ll need global admin access to your Office 365 environment.

As a global admin, follow these steps to disable MFA for specific users:

1. Go to the Office 365 Admin Center.
2. Navigate to Users > Active users.
3. Click More next to +Add a user.
4. Select Multifactor Authentication setup.
5. Locate the user account for which you want to disable MFA.
6. Click Disable under quick steps on the right.

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