Word Copilot Error

Question

I am receiving an error message: 'You cannot create content from this file because it is restricted by organization policy' when I try to create a Word document using another Word document using Copilot. At first, I thought it was due to sensitivity labels, but I realized that there weren't any label icons showing up.

What are the possible causes of the error message?

Answer 1

You encountering an issue related to organizational policies that restrict certain actions in Microsoft Word. Here are a few potential causes and solutions:

1.Information Rights Management (IRM): Even if sensitivity labels aren't visible, the document might still be protected by IRM. Check if the document has any IRM settings applied.

2. File Block Settings: Sometimes, specific file types or actions can be blocked by registry policies. You can try changing the File Block settings in Word:
   • Go to File > Options.
   • Select Trust Center > Trust Center Settings.
   • Under File Block Settings, adjust the settings to allow the file type you're working with.
3. Organizational Policies: It's possible that your organization's IT admin has set policies that restrict certain actions. You might need to contact your IT admin to check if there are any internal policies affecting your ability to create content from the file.
4. Compatibility Issues: Ensure that you have the correct Microsoft 365 plan and that all your Office apps are up to date. Some features might be restricted based on your subscription level.