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After installing system update, restart computer can not installing the update and update history shows failed to update.

Dennis Gao 5 Reputation points
2024-04-02T06:21:20.85+00:00

I have a virtual machine on Azure. And the operating system is windows server 2016. I need to make a system update which is 2024-03 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5035855). After downloading it, I need to restart vm to complete the install. However, VM can not install the update and the update history shows failed to install. And also I have tried download it mannually from catlog. It doesn't work either.image (1)

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Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Windows Server Security
Windows Server Security
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Jing Zhou 2,790 Reputation points Microsoft Vendor
    2024-04-02T07:51:32.67+00:00

    Hello,

    Thank you for posting in Q&A forum.

    We suggest that you try to solve the problem from system configuration issues, network issues, or compatibility issues with the update itself:

    Firstly, check the network settings and firewall rules to ensure smooth downloading of updates. And clear the update cache, then download and install the update again.

    Run the update troubleshooting tool: You can find the update troubleshooting tool in Windows settings, which can automatically detect and repair common issues during update installation. You can try running this tool to resolve installation issues.

    Check system logs: View system event logs for more detailed information about update installation failures. This may provide clues about the specific reasons for the failure.

    Contact Azure Support: If the above steps do not solve the problem, you can contact the Azure support team for further assistance and support. They may be able to provide deeper investigations and solutions.

    Hope this answer can help you well.

    Best regards，

    Jill Zhou

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