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Hello,
We are working on the W11 configuration in order to deliver the first W11 computer to our users.
When doing my testing, I have encountered an issue with the WHFB PIN reset option from lock screen.
On my W10 laptop, without having a log in, I can reset my WHFB PIN from lock screen with the "I forget my pin ..." option --> When I click on the option, it asks for my password - Then for mfa check and then I can define a new PIN.
On my W11 laptop, without having a log in, I can not reset my WHFB PIN from lock screen with the "I forget my pin ..." option --> When I click on the option, nothing happen !
Important point: if I log in with my password, I can reset my PIN without any issue from Account --> Connection Option : it works on W10 and W11.
Is there something specific to activate on W11 for that functionnality to work on the lockscreen ?
Environnement : W11 & WHFB Cloud Trust configure with GPO (including the PIN Reset functionnality)
Thanks for your help
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Did you find any solution. We have the same Issue on all Windows 11 Devices. Cloud Trust WHfB. PIN Reset from lock screen does‘t work. After Cclick on forgot pin nothing happend in lock screen… frustrating. PIN Reset from setting after login with password works.
No we still have the issue but we find a way to do it from lockscreen:
I also find these limitations from MS that can apply to WHFB PIN Reset functionality, according to MS :
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You can still reset the PIN by logging in with the password and navigating to Settings > Accounts > Sign-in options > PIN (Windows Hello Fingerprint) > Forget your PIN.
Remove and re-register your fingerprint
Press Win + I to open Settings, then go to Accounts > Sign-in options. Under the Windows Hello section, click Remove, then click Set up, and follow the on-screen instructions.
Thx for your answer but our users will not be able to do that as we block the possibility to open a session with a password . We only only autorize PIN Code with 2 factor ( BT or corporate network).
It's about the pin reset in the lock screen via the link forgot pin. No mention of any issues with the pin reset via the settings... And useless in passwordless scenarios.