SCCM inactive clients

Question

I am managing my customer SCCM , he need to know why there are around 180 inactive client within SCCM devices , its very hard to to check the logs from those 180 devices , is there a way to check those devices from SCCM server logs itself ?

Answer 1

Hi,

Thank you for posting in Microsoft Q&A forum.

1,Client status of Inactive are indicative of the system either being offline or simply unable to communicate with the MP. For the SCCM client to remain active, it has to meet one of the five evaluation criteria defined in the Monitor\Client Status\Client Status Settings Properties in 7 days (by default). A client will be marked as inactive when all of these has not occurred within the last 7 days.

Client policy request

Heartbeat discovery

Hardware inventory

Software inventory

Status messages

2,Client activity is based on communication from fast channel (Notification agent) which sends a keep-alive every 5 or 15 minutes depending on how the client is connected via fast channel (HTTP or TCP).

The notification agent(Client) will attempt to connect the TCP to the current management point using 10123 Port. Once it’s successful, the client will send the keep-alive message every 5 minutes by default through ClientNotificationAgent.log & CCMMessaging.log to MP.

3,And how do the CcmMessaging.log, LocationServices.log and ClientLocation.log on the client say? Is there any error about the client communicating with the MP? Please help make sure that there is no firewall or anti-virus to stop the communication between the client and the MPs. Use the following URL to verify that a client can access the management point and the management point certificate information:

http(s)://<ServerName>/sms_mp/.sms_aut?mplist

http(s)://<ServerName>/sms_mp/.sms_aut?mpcert

Where <ServerName> is the NetBIOS/FQDN for the management point computer.

Thanks for your time. Have a nice day!

Best regards,

Simon

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Answer 2

What is the last online, hwscan on the devices? Are they active in AD and network?

Answer 3

To answers your question directly, There is a feature that will allow you to collect the logs and have them shipped to the site server but most people don't use it. As it is faster to map a drive (unc) to the computer and look at them there.

Answer 4

Hi,

Hope everything goes well. Do you need any further assistance about this issue? If yes, please feel free to let us know, we will do our best to help you.

If the response is helpful, it's appreciated that you could click "Accept Answer" and upvote it, this will help other users to search for useful information more quickly.

Thanks for your time.

Best regards,

Simon