Problems with authenticator app

Sharon Naude 20 Reputation points
2024-04-02T09:25:48.91+00:00

Got a new phone and did not restore authenticator from old phone. Now I am struggling to reset my password due to 2 step verification. I get the code via email but when I need the authenticator app to approve or give a code, I can not get it because it obviously was not installed on the new phone. Now I can not get into my account. Keeps on asking for approval on the authenticator app, which is still on my old phone.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dee Bolt 91 Reputation points
    2024-04-02T10:15:58.38+00:00

    Hi @Sharon Naude ,

    I understand that you can no longer use your previous device to preform the MFA prompts.

    Work or School accounts registered with Microsoft Authenticator are device-bound. This means you will need to register your new device with your Entra ID work account before you can receive the number-matching verification or approval push notifications.

    You can register new devices at https://aka.ms/security-info.

    Before registering your new device you will need to get an administrator to reset your multi-factor using the "require re-register multifactor authentication" option in your user's authentication methods blade.

    You can read about my experience of changing phones here: How I almost got locked out of 50+ accounts


    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

    2 people found this answer helpful.

  2. Luis Venancio 0 Reputation points
    2024-04-04T06:14:28.1933333+00:00

    A mi me pasa lo mismo pero mi cuenta no no es profesional ni educativa,¿alguna sugerencia?

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