This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 76%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI8%3C/text%3E%3C/svg%3E)
Hello
Please i need your help on this issue.
We have been having an email issue happening since December, and perhaps earlier.
Back then, restarting my PC would solve the issue, and it would be okay for a few days before getting the error again. Over time it was harder and harder to get it to work, and about a month ago, I just quit working all together.
When I try to add this email address to Outlook I always get the error.
This email address was set up in Outlook for 5-6 years without any issues.
Same goes for OneDrive. I have been connected to a group of SharePoint files (via OneDrive) for about the same amount of time.
The OneDrive issue just started happening about 4-6 weeks ago.
I have a document I am working on that I am not able to save back to SharePoint.
Here is the OneDrive error - it appears to be exactly the same:
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 77%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Hi,
first close all Office applications, locate the folder "Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" under "C:\Users###your_username###\AppData\Local\Packages" and delete this folder. It stores the cached Azure AD credentials. Then reboot your PC and log in to your M365 account again and wait a moment. After a while the message should disappear.
Let me know, if it works.
Kind Regards
Maurycy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 17%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYJ%3C/text%3E%3C/svg%3E)
Hi @IniobongNkanga-8038 ,
Have you tried the method @Maurycy Suchanski provided? Was it helpful? If there is any problem, please feel free to update.
If the answer is helpful, please click "Accept Answer" and kindly upvote it.
Hi @IniobongNkanga-8038 ,
This issue has idled for a long time, If the above info is helpful to this question, it would be appreciated if you can mark it as an answer so that others who stuck in similar issues could get answered quickly.