9,665 questions
Sounds like the subscription may have expired. Are you signed into the Office apps?
13 digit Product Key suddenly stopped working? How do I verify?
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Sarah French
0
Reputation points
Purchased my ASUS laptop October 2020, it came with a 13 digit Microsoft Product Key and has worked until today. Suddenly I cannot edit Word, Excel, etc and there is no Subscription history to look up. When entering in said product key nothing happens, no prompt to move forward, no alert message, no reason, etc.
Excel Account information only has red bar that says "We've run into a problem with your Microsoft 365 subscription, and we need your help to fix it." What help? What do I do?
I've ran through updates.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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Anil p 0 Reputation points2025-03-04T06:56:49.4966667+00:00 Had the same issue. Have no idea why they print this on laptop boxes. Useless info when you try to activate it. Spent close to an hour with a helpless customer representative. Tried logging in with my registered email id only to realise product key is non existent in the account. Was told now it is subscription based and have to pay for a new license, and continue paying each year. Unfortunately, got myself sucked in to one more subscription based service. Welcome to the new age.
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