Alexander Ambler 20 Reputation points


Please can you unblock the sandbox environments for my account?

I have been back and forth with support but they have been less than helpful.

This issue has been ongoing for over 3 weeks when I initially appealed the block which was due to "unusual activity", this is weird because I never actually had the chance to use the sandbox.

Please unblock my sandboxes, the only other option that I can think of is to create a whole new Microsoft account just so that I can access these sandboxes, this is something that I really don't want to have to do.



Azure Training
Azure Training
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Training: Instruction to develop new skills.
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  1. VarunTha 2,725 Reputation points Microsoft Vendor

    Hi Alexander Ambler,

    We are sorry to hear that you are experiencing issues accessing the sandbox.

    Please be aware that there is a daily limit of 20 sandboxes available. Check your usage quota, and if the sandbox has already been activated but is now closed, reactivate it before proceeding.

    We have successfully activated the sandbox, as shown in the screenshot provided below for your reference.

    User's image

    This situation can arise when our automated system identifies potential misuse of the platform, such as banned code or unexpected activities outside the lab. Once banned, all Microsoft Learn sandbox activations are restricted. You can use the appeal button to request a review. Our backend team will examine the lab activity and lift the sandbox block within 24-36 hours if the appeal is successful.

    In the meantime, please attempt the troubleshooting steps outlined below for this issue:

    Step 1: Sign out from all tabs in your current browser and clear the cache files. Then, try logging in again using your Learn ID credentials.

    Step 2: Sign out from your current browser session and attempt to log in using an incognito or in-private window.

    Step 3: Switch to a different browser and attempt to log in again.

    Step 4: Try logging in with a new personal email account on the Learn path using a completely different browser.

    If your problem persists, please don't hesitate to contact us along with the screenshot, and we will be happy to provide further assistance.

    If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.