Cannot connect to VM...kinda.

J Rogers 0 Reputation points
2024-04-03T23:38:21.8233333+00:00

I am unable to connect to a Azure VM through the client.wvd site in a browser, nor am I able to connect to the VM from the management portal under the Host Pool in Azure, as it tells me the vm can't be reached. However, I can connect through a standard rdp connection from another vm, and can open a console connection from inside Azure. One area in Azure tells me the vm is healthy while another tells me it's shutdown and cannot be started because it can't be reached. The is a generic vm setup exactly the same as the others in that Host Pool. It wasn't an issue until somewhat recently, and I did notice the agent version is older than the others. Any ideas?

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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  1. Silvia Wibowo 2,851 Reputation points Microsoft Employee
    2024-04-03T23:45:34.9566667+00:00

    Hi @J Rogers , as you mentioned Host Pool, I think you refer to a Session Host in Azure Virtual Desktop (AVD).

    It may be that AVD agent failed to update. Please follow the troubleshooting steps. Otherwise, search for a more similar issue in the same page.

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