SMS_SERVICE_CONNECTOR : Generic Download worker failed to download entity "Policy"

Vid3al 91 Reputation points
2024-04-04T10:58:01.7066667+00:00

MCM_2309.

For no valid reason, all of a sudden from 30/03/2024, to date, we are detecting this event every 15 minutes.

Is anyone detecting the same anomaly ?

Generic Download worker failed to download entity "Policy" with GatewayException error -2146233088 from: https://eu.gateway.configmgr.manage.microsoft.com/api/gateway, status code: 406, code: failEntityRequest, message: [An error occurred sending the request.], activity ID: xyxyxyxy-yxyx-yxyx-yxyx-yxyxyxyxyxyx. Code: failEntityRequest

Message: An error occurred sending the request.

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,725 questions
Microsoft Configuration Manager

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Patel, Angoor 0 Reputation points
    2024-04-04T18:23:37.6133333+00:00

    I believe SCCM server component is not able to pull the required policy from the Intune through URL mentioned in the error message. I am also seeing this issue on 2309 since applying Hotfix Rollup KB25858444

  2. JD (COM) 5 Reputation points
    2024-04-09T21:51:24.64+00:00

    I believe I have found the fix; however I will not be able to confirm until 4/11/2024. reason being we are part of a shared tenant we have to request global admin to perform the operations and that can't happen for me till Thursday.

    I was on a support call for a different issue, but they spoke about this issue.

    This is a post upgrade step to KB25858444

    There is no mention of this in the KB release site. here is the link https://learn.microsoft.com/en-us/mem/configmgr/hotfix/2309/25858444

    In this link https://learn.microsoft.com/en-us/mem/configmgr/core/plan-design/changes/whats-new-in-version-2309 scroll down to cloud-attached management and read the note User's image

    The note is misleading in that not only does this need to happen when you have a CMG but if you have co-management or cloud attach where you created a web (server) app you need to elevate to global admin and navigate to the location in the note right click on the web server app and update application settings which should fix the issue.

    If someone can verify that would be great otherwise I will post on 4/11/2024 once I have completed with the correct permissions.