My azure support requests disappeared and cannot create support request for Help & Support

Question

I have two pending support requests and my current and all previous support requests have disappeared from Help & Support. I have an active Standard support plan.

I tried to enter a new request for the Help & Support service but I don't see an option for that or any other appropriate option.

Answer 1

Hei @Gary Siegel ,

Thank you for contacting Microsoft Community.

As i understand, you are neither able to see the tickets raised nor are you able to raise a new ticket.

This indicated permission issues at first glance, documentation states that you must have the appropriate access to a subscription in order to create a support request for it. This means you must have the Owner, Contributor, or Support Request Contributor role, or a custom role with Microsoft.Support/*, at the subscription level.

Read more: Support request permissions and process

You can check your access with one of two ways, goto subscription that you are working with,

• If you are logged in with your account, goto context menu > access control (IAM) > "View my access"
• If you are NOT logged in with your account, goto context menu > access control (IAM) > "Check access" > "User, group, or service principal" > provide your user name or email

Now, about not being able to see the tickets, that may just be the filters.

set Created: All history

set Status: All

and click apply

Please mark this as answer, if it helped