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Can't Entra ID Join Devices: "Something went wrong."

USI 10 Reputation points
2024-04-04T22:54:32.19+00:00

So we have Entra ID and Intune. I have a provisioning profile that works and successfully joins devices. However, when we try to join devices using the OOBE or Settings>Accounts >Access Work or School, we just get the message "Something went wrong." In the OOBE, this error quickly disappears, and it says we lost network connection. I even tried a hotspot to make sure it wasn't our firewall.

I'm out of ideas for things to try/check. I'd greatly appreciate any ideas.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Intune | Other

3 answers

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  1. Daianne Pinheiro 11 Reputation points Microsoft Employee
    2024-06-21T20:30:52.11+00:00
    2 people found this answer helpful.
  2. ZhoumingDuan-MSFT 17,350 Reputation points Microsoft External Staff
    2024-04-05T02:09:38.17+00:00

    @USI,Thanks for posting in Q&A.

    From your description, I know you got trouble in Entra ID join devices.

    I have done some research above this issue, here are some troubleshoot information you can refer.

    https://windowsreport.com/something-went-wrong-azure-ad-join/#:~:text=Navigate%20to%20Azure%20Active%20Directory%20from%20the%20left,Something%20went%20wrong%20error%20in%20Azure%20AD%20Join.

    https://call4cloud.nl/2023/01/something-went-wrong-fury-of-the-gods/

    Non-official, just for reference.

    https://learn.microsoft.com/en-us/autopilot/troubleshoot-aad-join

    https://learn.microsoft.com/en-us/entra/identity/devices/troubleshoot-device-windows-joined

    Hope it will help.

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  3. Richard Ribeiro IT4SMB 0 Reputation points
    2024-06-10T13:42:48.34+00:00

    Hello,

    I have the same error but i don't found any code error.

    Whan i try to connect the computer i have only the message :

    Error Join Entra ID

    I have already tryed with another computer i have always the same error, is it realy strange because in the past is working fine.

    If you are any idea ?

    Thanks in advance for your help

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