25,185 questions
Hi @John Lamoureux , have you tried clearing your browser cache and cookies, or tried accessing the sign-in page from a different browser or device? Let me know if anything works.
Best,
James
Company branding updates not taking effect
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 66%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
John Lamoureux
15
Reputation points
I recently made changes to our company branding after a recent name change. I've uploaded a favicon, banner logo, and icons. However, the branding on the default sign-in page has not updated, almost 5 days after I made the change.
Could this branding be coming from another source/account?
(I am making this change as Global Administrator.)
Thanks!
John
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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John Lamoureux 15 Reputation points
2024-04-05T20:20:30.7833333+00:00 @James Hamil Yes, I've cleared my history, tried from a different browser, and even from my personal computer & phone. No change.
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James Hamil 27,221 Reputation points Microsoft Employee Moderator2024-04-15T19:08:28.1666667+00:00 Hi @John Lamoureux , sorry for the delay in response. This is definitely odd. Are you sure the branding isn't coming from another source or account? Can you please send me an email at "azcommunity@microsoft.com" with subject "ATTN: James Hamil" and your subscription ID? I can open a free support ticket for you.
Best,
James
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 12%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
John Lamoureux 0 Reputation points2024-04-16T15:10:14.42+00:00 Thanks James. Email sent.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 44%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kim Erwin 0 Reputation points2025-04-11T15:51:27.23+00:00 Did this ever get resolved? Curious as to the resolution. Thanks.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 59%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
John Lamoureux 0 Reputation points2025-04-11T16:23:55.0633333+00:00 Yes. Surprisingly, someone prior to my arrival had set up a custom "Browser Language Configuration". It wasn't needed, and as soon as I deleted it my changes took effect
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James Hamil 27,221 Reputation points Microsoft Employee Moderator
2024-04-05T19:44:03.3166667+00:00 -
Adekunle Sanyaolu 1 Reputation point2024-05-26T22:19:34.84+00:00 Does not work, for it is not a browser issue
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