even though the user was password less, I couldn’t sign in to the account. When I sign in, it tells me ‘New user’ and then returns to the same sign-in page without allowing access.

Question

after making my account password less, I try to login again. while try to login it was went to sing in page, but after clicking the sing in button also the user was not able to sing into the window.

email=123nls456@gmail.com

laptop model = dell latitude E7470

window10

Answer 1

Hello Naveen Kumar,

Thank you for posting in Q&A forum.

1.What account do you mean (local account or domain account)?

2.Did you make your account password less successfully? You can try to use the changed password to sign in other app/program/website to see if it is successful.

3.What app/program/website do you sign in? Did you sign in app/program/website successfully before you made your account password less?

4.What error message did you receive when you cannot sign in?

You can try to clear credential cache or website credential cache and then check if you can sign in successfully.

If you make your account password as before, please check if you can sign in to the account successfully.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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