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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 23%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Hi Team,
There are several Videos not able to open while working with MS learn.
Thanks,
Harshkumar Shastri
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 3%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Please refer to the Prerequisites of IE Mode Local Site List. You need to install necessary Windows updates to get the settings:
From your screenshot of Windows version, it's OS build is 17763.107 which is too old. To ensure success, please install the latest updates for Windows and Microsoft Edge.
Besides, please make sure Internet Explorer 11 is enabled in Windows Features.
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Thank you.
Can you please specify the exact Learn Path (exercise/URL) where you are encountering this error?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 35%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Can you please specify the exact Learn Path (exercise/URL) where you are encountering this error?
Could you please provide screenshot of the error you are getting.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Outdated cache and cookies can sometimes interfere with video playback. Try clearing your browser's cache and cookies and then restarting your browser.
If videos aren't working in your usual browser, try opening Microsoft Learn in a different browser.
Some videos on Microsoft Learn are hosted on Microsoft Stream. If you're having trouble with these specifically, check the Microsoft Stream service status page to see if there are any known outages: https://learn.microsoft.com/en-us/stream/service-updates
You can usually find a "Report a problem" link on the Microsoft Learn website. They can investigate the issue further.
In addition to the above the answer provided by @S.Sengupta, we request you to try the following steps:
1.Ensure that you are using a modern browser such as Edge or Chrome. Update your browser to the latest version if necessary.
2.Check if any browser addons/extensions are interfering with video playback. Try playing the video in a private incognito window without addons enabled to see if it works.
3.Verify if there are any firewall restrictions that might be blocking the video content. You may need to adjust your firewall settings to allow access to the course content.
4.Clear your browser's cache and cookies using the Ctrl + F5 shortcut or through the browser settings. This can resolve issues related to cached data interfering with video playback.
5.If you're using a VPN, try disabling it temporarily to see if it's causing any issues with video playback.
6.If your internet connection is slow, the video may not load in time. Wait for some time to see if the video eventually loads or consider using a faster internet connection.
If the issue persists, please let us know, and we'll gladly provide additional assistance.
If the solution provided has resolved the problem, please consider acknowledging it by clicking the "Upvote and Accept answer" button to improve the visibility of this question for other members of the Microsoft Q&A community.
Thank you.