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Sound is not working in brand new X1 Carbon

Ash Puzey 1 Reputation point
2020-11-16T21:19:56.907+00:00

I just got my new laptop today. The sound isn't working. When I troubleshoot it has me restart my laptop which isn't working. And in Device Manager it says "No drivers are installed for this device".

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  1. Anonymous
    2020-11-16T22:46:10.08+00:00

    I'd check the latest firmware, chipset and driver support packs have been installed.
    https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20a7-20a8/downloads/automatic-driver-update

    lastly since brand new it could be a hardware failure problem in which case I'd contact the vendor for support.
    https://support.lenovo.com/us/en/

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Joy Qiao 5,792 Reputation points Microsoft Employee Moderator
    2020-11-17T08:35:10.917+00:00

    Hi,

    We could open Device Manager, right click sound device and right click it to "scan for hardware changes" or update driver\search automatically for drivers.

    If you can't find proper driver with this measure, we need to go to ThinkPad website to download the latest compatibility driver for X1 carbon.

    Bests,

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  3. S.Sengupta 24,951 Reputation points MVP
    2020-11-27T03:37:44.45+00:00

    Visit Lenovo's support site to download and install the latest audio driver which is compatible with OS as well as with your sustem to fix the issue.

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  4. Allen Williams 1 Reputation point
    2020-12-14T15:59:52.327+00:00

    The Windows 20H2 update has accompanied by user's frustration. One issue issue that has effected my company is the update's incompatibility issues with certain versions of audio drivers on the Lenovo X1 laptop. Systems Administrator's are checking forum and Googling fixes but finding nothing. No worries, I came up with a fix I'd like to share with anyone facing this issue.
    Open the "Device Manager" with admin permissions.
    Select "View" tab and then select "Devices by Connection". Select "Intel®Smart Sound Technology (Intel®SST) Audio Controller".
    Uninstall "Intel®Smart Sound Technology (Intel®SST) Audio Controller" & it's associated drivers. Then Scan for new hardware changes. This will remove the in-operational driver installed by Windows update and force the installation of the correct driver. You now have sound again.

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