Hello
The “We can’t sign you in with this credential because your domain isn’t available” error message typically occurs when there are issues with domain connectivity or authentication. Let’s troubleshoot this issue step by step:
Check Network Connectivity:
Ensure that your device is connected to your organization’s network.
Verify that the network cable (if applicable) is securely connected.
If you’re using Wi-Fi, make sure you’re connected to the correct network.
Check DNS Settings:
Incorrect DNS settings can cause domain-related issues. Make sure your DNS settings are configured correctly.
You can check your DNS settings by running the following command in Command Prompt:
ipconfig /all
Ensure that the DNS servers listed are correct.
Verify Domain Controller Availability:
If you’re using a domain controller, ensure that it’s up and running.
Check if other devices can successfully connect to the domain.
Check Cached Credentials:
Sometimes cached credentials cause login issues. Try the following:
Press Ctrl + Alt + Delete and select Switch User.
Sign in with a different user account (if available).
Restart your computer and try signing in again.
Check Group Policies:
Group policies can affect domain connectivity. Run the following command in Command Prompt to update group policies:
gpupdate /force
Check Security Policies:
Open the Local Security Policy:
Press Windows + R, type secpol.msc, and click OK.
Navigate to:
Security Settings > Local Policies > Security Options
Look for Interactive logon: Number of previous logons to cache in the Policy List.
Double-click on it and set the Do not Cache Logons value to 0 logons.
Check Event Viewer:
Open Event Viewer and look for any relevant error messages related to domain connectivity or authentication.
Static IP Address (as reported by another user):
Change your computer to a static IP address, log in, and then switch back to dynamic IP. This workaround has helped some users.