Subscription upgrade failed

Kevin Spacer 0 Reputation points
2024-04-09T02:01:12.5833333+00:00

AZ

Hello, I have just started using Azure, but I think there is a problem with billing. I want to upgrade my account to benefit from 12 months of free services, but I am getting the error in the image. Even though I filled in all my information completely, I am getting an error.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Monalla-MSFT 11,646 Reputation points
    2024-04-10T01:47:48.3533333+00:00

    @Kevin Spacer - Welcome to Microsoft Q&A and thanks for reaching out to us.

    There could be several reasons as to why you are getting this error. Please check below and see if any of these help.

    • Ensure that the information you provided for your Azure account profile, including your contact email address, street address, and telephone number, is correct.
    • Verify that the credit card information you provided is correct.
    • Also, check if you already have a Microsoft account that uses the same information.

    If none of these apply to you, please let me know and we can explore other options.

    Hope this helps. and please feel free to reach out if you have any further questions.

    Please don't forget to "Accept as Answer" and click "Yes " if the above response is helpful, so it can be beneficial to the community.

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