The video is not working i can only hear the audio, the screen is white

Question

Hello,

I can't really see the video , only the audio is there, the video seems to disappear after 1 or 2 seconds.

Answer 1

Hi Priyanka Parihar,

Thank you for contacting the Microsoft Q&A forum.

Let's go through some steps to help troubleshoot the issue:1. Sometimes, giving the page a little refresh or restarting your device might just do the trick to fix things up.

1. Check if any browser extensions or add-ons might be causing trouble with video playback. You can try watching the video in a private browsing window without any extensions enabled.
2. See if there are any firewall settings that could be blocking the video. Adjusting your firewall settings might be necessary to allow access to the video content.
3. Try clearing your browser's cache and cookies. You can do this quickly with the Ctrl + F5 shortcut or by going into your browser's settings. This can often fix issues caused by cached data.
4. If you're using a VPN, try turning it off temporarily to see if that resolves the problem. If your internet connection is slow, it might take some time for the video to load. Give it a moment or consider using a faster internet connection if possible.

If you're still experiencing the problem, just give us a heads-up, and we'll be more than happy to give you some extra help.

If you found the answer, we gave you useful, could you please consider clicking the "Accept Answer/Upvote" button? It'll really help out other folks in the Microsoft Q&A forum community.