Windows Sandbox & CheckPoint Mobile VPN - unable to RDP

Question

We are running a wide variety of pre-configured windows sandboxes for multiple VPN clients, but the checkpoint mobile solution is not working well.

VPN connection can be established, and the rdp connection is dropped once its been established, and not able to reconnect again. Customer is seeing succesful auth on their end, but nothing more.

Is there some general troubleshooting path for using vpn clients in windows sandbox?

Answer 1

Hello,

 

Thank you for posting in Q&A forum.

Can you kindly let me know what's the error message/screenshot you got?

Meanwhile you can try basic troubleshooting steps as below:

1.Check if RDP service is running properly in task manager -> services

Remote Desktop Services (TermService)

Remote Desktop Services UserMode Port Redirector (UmRdpService)

2.Run PowerShell command

Enter-PSSession -ComputerName <computer name>

qwinsta

and check if rdp-tcp is "listen" or not.

3.Check if you are able to ping the IP via tcp port 3389

4.Check Event Viewer -> Applications and Services Logs > Microsoft > Windows > TerminalServices and see if there's any insights.

Hope this answer can help you well.

 

Best regards，

Jill Zhou