How to troubleshoot blue screens and black screens on Windows laptop

albion 0 Reputation points
2024-04-09T09:46:07.47+00:00

I am facing blue screens and black screens issues on my Asus Gaming Laptop, even when I'm doing simple tasks like browsing the desktop. The problem also occurs when I'm playing games or watching videos.

I usually see the irql_not_less_or_equal error message, but there are other types of errors as well.

I tried to use WinDbg to analyze the minidump files, but I am not familiar with it and don't understand the output.

Can someone guide me on how to troubleshoot this issue?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. S.Sengupta 15,191 Reputation points MVP
    2024-04-10T01:36:40.5733333+00:00

    Run an SFC scan to repair any corrupted system files that might be causing the crashes. Open Command Prompt as administrator and type sfc /scannow.

    While WinDbg offers detailed analysis, there are simpler ways to get insights from your minidump files eg. BlueScreenView v1.55

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  2. Wesley Li 4,815 Reputation points
    2024-04-10T07:41:12.86+00:00

    Hello

    You can follow the steps below to troubleshoot：

    Go to Start and type WinDbg (x86).

    Right-click on WinDbg tool and select Run as administrator.

    Go to File and click on Open Crash Dump from the menu.

    2024.4.10

    Navigate to the path C:\Windows\Minidump and click Minidump folder.

    In the Minidump folder, click the dmp file you want to open.

    WinDbg will now analyze the file and Wait till the Debuggee not connected disappears at the bottom of the window.

    Click on !analyze -v in the command prompt and wait till the analyze is complete.

    2024.4.10(1)

    You can also post your analysis results here to help with the analysis.

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