Why has my Azure subscription been disabled?

Artur Shahbazyan 25

Why has my Azure subscription been disabled? If I use the MongoDB free tier, why would it incur any charges?

Accepted answer

Monalla-MSFT 12,946 Reputation points

2024-04-11T14:24:55.76+00:00

@Artur Shahbazyan - Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here : https://docs.microsoft.com/en-us/answers/products (more to be added later on).

I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can also try https://azure.microsoft.com/en-us/support/options/#support-plans and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

Hope this helps. and please feel free to reach out if you have any further questions.

Please don't forget to "Accept as Answer" and "click YES" if the above response is helpful, so it can be beneficial to the community.
Please sign in to rate this answer.

1 person found this answer helpful.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

1 additional answer

S.Sengupta 18,671 Reputation points MVP

2024-04-09T14:56:39.2166667+00:00

Log in to the Azure portal and check the subscription status. It should provide a reason for the disablement.

If the reason isn't clear, contact Azure billing support for clarification.
Please sign in to rate this answer.
Artur Shahbazyan 25 Reputation points

2024-04-09T17:40:33.2133333+00:00

@S.Sengupta How can I contact with Azure billing support?

Artur Shahbazyan 25 Reputation points

2024-04-09T18:34:56.61+00:00

@S.Sengupta "We received a payment notification from Azure stating: 'The payment method you have on file for one or more of your billing profiles was declined, but we did not receive a response from you.'

To provide context, we initially activated the Cosmos DB free tier. However, as we scaled our usage, we were unaware that scaling would incur charges. Unfortunately, we did not receive any notification regarding this. At present, we do not have sufficient funds to cover these unexpected charges.

We would like to explore alternative solutions to resolve this issue without making an immediate payment. It would be helpful if you could outline any available options or assistance programs that may allow us to mitigate these charges or arrange for a payment plan.

Artur Shahbazyan 25 Reputation points

2024-04-10T19:42:12.7+00:00

@S.Sengupta "We received a payment notification from Azure stating: 'The payment method you have on file for one or more of your billing profiles was declined, but we did not receive a response from you.'

To provide context, we initially activated the Cosmos DB free tier. However, as we scaled our usage, we were unaware that scaling would incur charges. Unfortunately, we did not receive any notification regarding this. At present, we do not have sufficient funds to cover these unexpected charges.

We would like to explore alternative solutions to resolve this issue without making an immediate payment. It would be helpful if you could outline any available options or assistance programs that may allow us to mitigate these charges or arrange for a payment plan.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Why has my Azure subscription been disabled?

1 additional answer

Your answer