Azure Lab Account hangs during all operations

S. Knop 0 Reputation points
2024-04-09T18:18:23.92+00:00

We've been using Azure Lab Accounts successfully for a while, but today something broke the whole Lab Account. After publishing a new VM template and restarting the VMs, all processes hang, meaning: The VMs never finish starting (and can't be shut off), I can't export the VM template to Gallery (error after timeout), I can't delete the Lab (hangs indefinitely), and I can't create a new Lab (timeout on the web UI). I'd like to contact support, but MS now wants an extra support subscription for that, while the meter on those inoperable VMs is still running. Any ideas?

Azure Lab Services
Azure Lab Services
An Azure service that is used to set up labs for classrooms, trials, development and testing, and other scenarios.
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  1. vipullag-MSFT 24,206 Reputation points Microsoft Employee
    2024-04-10T04:33:48.9966667+00:00

    Hello S. Knop

    Welcome to Microsoft Q&A Platform, thanks for posting your query here.

    There was some intermittent issue with the service as mentioned in this thread.
    https://learn.microsoft.com/en-us/answers/questions/1652291/next-steps-user-stuck-in-deleting-mode

    The issue is fixed now as confirmed in the above thread.

    Can you please refresh and check once.

    Hope this helps.