Internal Server Error - Sub domain name is already in use but is a unique name

Question

Internal Server Error - Sub domain name is already in use but is a unique name

Scott Cable 85

Hi there,

I have suddenly started getting an Internal Server Error whenever I try to creat a new Azure AI service deployment - regardless what it is called.

The latest example is when I tried to create a Translator service instance with the name "translator10293sc". Here's the Status message from the Operations details:


{
    "status": "Failed",
    "error": {
        "code": "CustomDomainInUse",
        "message": "Sub domain name 'translator10293sc' is already in use. This condition is caused by sub domain name being taken at the same time."
    }
}

navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-04-10T09:00:53.42+00:00

@Scott Cable Welcome to Microsoft Q&A Forum, thank you for posting your query here!

We have got a couple of customers who have reported the same issue today. I have shared this issue details with the Product Owners. They are looking into this. I will keep you posted once I hear from them.
Ali 0 Reputation points

2024-04-10T09:03:06.9+00:00

I have this issue too and am blocked unfortunately !
Tarun Sharma 0 Reputation points

2024-04-10T09:12:02.72+00:00

I am facing same issue since today.
KishanJ 0 Reputation points

2024-04-10T09:20:08.0566667+00:00

I'm also getting this on creation of a AI multi services account resource. No matter what name I provide, I'm getting the same error message with code CustomDomainInUse.
Son Hoai 0 Reputation points

2024-04-10T09:40:12.5333333+00:00

Oh no! I'm also getting this issue today :(
Reda MARZOUK 0 Reputation points

2024-04-10T09:50:07.9866667+00:00

same issue here, did anyone find a solution to this?
S Sithole (21505539) 0 Reputation points

2024-04-10T09:56:09.06+00:00

Is there an internal issue?

There seems to be multiple users with the same issue
Ajay Vyas 0 Reputation points

2024-04-10T10:14:05.2866667+00:00

I see the issue is resolved now and i am able to create the resources
Ajay Vyas 0 Reputation points

2024-04-10T10:15:59.8466667+00:00

I see the issue is resolved now and i am able to create the ai resource
Son Hoai 0 Reputation points

2024-04-10T10:18:07.9466667+00:00

@Reda MARZOUK If you find a solution, please share it with me
Rafael Felix 0 Reputation points

2024-04-10T10:24:29.8966667+00:00

Hello there,

I got the same error.

But now the free tier has disapear from the regions i tried to deploy.

Is there any way to restore the free tier on the region?

Thanks

ROSELLO CASTELLS, ORIOL 0

same error :(

{
    "status": "Failed",
    "error": {
        "code": "CustomDomainInUse",
        "message": "Sub domain name 'uapublicprocurement' is already in use. This condition is caused by sub domain name being taken at the same time."
    }
}

navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-04-10T10:38:28.63+00:00

@Scott Cable @ROSELLO CASTELLS, ORIOL @Rafael Felix @Son Hoai @Ajay Vyas @S Sithole (21505539) @KishanJ @Tarun Sharma @Ali As mentioned in my above comment, there is an outage issue at our end. We have many customers reporting this today.

Our internal Product group team is working on this on priority. I will keep you posted.
Karthik Sundaram 0 Reputation points

2024-04-10T11:07:26.9266667+00:00

I tried creating a new Document intelligence service (after the first attempt deployment failure). now i can't able to choose free tier. showing message like "The free tier (F0) for this resource type is already being used by your subscription for the resource, . Click here to view your existing resources or select a paid pricing tier below to proceed.". When i move to list page to check previously generated service, there is nothing displayed.
Scott Cable 85 Reputation points

2024-04-10T11:41:17.1566667+00:00

I'm blocked on the language services stuff I was working on, and so moved on to search and now having the same issue trying to create An AI Service Resource. Do we have an ETA on when this issue will be resolved?

Accepted answer

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Your answer

navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-04-10T09:00:53.42+00:00

@Scott Cable Welcome to Microsoft Q&A Forum, thank you for posting your query here!

We have got a couple of customers who have reported the same issue today. I have shared this issue details with the Product Owners. They are looking into this. I will keep you posted once I hear from them.
Ali 0 Reputation points

2024-04-10T09:03:06.9+00:00

I have this issue too and am blocked unfortunately !
Tarun Sharma 0 Reputation points

2024-04-10T09:12:02.72+00:00

I am facing same issue since today.
KishanJ 0 Reputation points

2024-04-10T09:20:08.0566667+00:00

I'm also getting this on creation of a AI multi services account resource. No matter what name I provide, I'm getting the same error message with code CustomDomainInUse.
Son Hoai 0 Reputation points

2024-04-10T09:40:12.5333333+00:00

Oh no! I'm also getting this issue today :(
Reda MARZOUK 0 Reputation points

2024-04-10T09:50:07.9866667+00:00

same issue here, did anyone find a solution to this?
S Sithole (21505539) 0 Reputation points

2024-04-10T09:56:09.06+00:00

Is there an internal issue?

There seems to be multiple users with the same issue
Ajay Vyas 0 Reputation points

2024-04-10T10:14:05.2866667+00:00

I see the issue is resolved now and i am able to create the resources
Ajay Vyas 0 Reputation points

2024-04-10T10:15:59.8466667+00:00

I see the issue is resolved now and i am able to create the ai resource
Son Hoai 0 Reputation points

2024-04-10T10:18:07.9466667+00:00

@Reda MARZOUK If you find a solution, please share it with me
Rafael Felix 0 Reputation points

2024-04-10T10:24:29.8966667+00:00

Hello there,

I got the same error.

But now the free tier has disapear from the regions i tried to deploy.

Is there any way to restore the free tier on the region?

Thanks
ROSELLO CASTELLS, ORIOL 0 Reputation points

2024-04-10T10:35:01.4766667+00:00

same error :(

{ "status": "Failed", "error": { "code": "CustomDomainInUse", "message": "Sub domain name 'uapublicprocurement' is already in use. This condition is caused by sub domain name being taken at the same time." } }
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-04-10T10:38:28.63+00:00

@Scott Cable @ROSELLO CASTELLS, ORIOL @Rafael Felix @Son Hoai @Ajay Vyas @S Sithole (21505539) @KishanJ @Tarun Sharma @Ali As mentioned in my above comment, there is an outage issue at our end. We have many customers reporting this today.

Our internal Product group team is working on this on priority. I will keep you posted.
Karthik Sundaram 0 Reputation points

2024-04-10T11:07:26.9266667+00:00

I tried creating a new Document intelligence service (after the first attempt deployment failure). now i can't able to choose free tier. showing message like "The free tier (F0) for this resource type is already being used by your subscription for the resource, . Click here to view your existing resources or select a paid pricing tier below to proceed.". When i move to list page to check previously generated service, there is nothing displayed.
Scott Cable 85 Reputation points

2024-04-10T11:41:17.1566667+00:00

I'm blocked on the language services stuff I was working on, and so moved on to search and now having the same issue trying to create An AI Service Resource. Do we have an ETA on when this issue will be resolved?

Answer 1

navba-MSFT 27,540 Microsoft Employee Moderator

@Scott Cable @ROSELLO CASTELLS, ORIOL @Rafael Felix @Son Hoai @Ajay Vyas @S Sithole (21505539) @KishanJ @Tarun Sharma @Ali We appreciate your patience on this. Please accept our sincere apologies for the inconvenience caused.

.

The issue is now mitigated.

Update about RCA:

What happened?

Between 3-14-2023 18:09 UTC and 3-14-2023 19:25 UTC Customers might experience the creation of new Open AI resources getting stuck in a processing or failing state.

What went wrong and why?

The system experienced a DNS registration issue that prevented new resources from being registered correctly during the creation process. Existing resources were not impacted.

How did we respond?

We have worked with our networking team to address this issue and all customers are now able to create resources again.

How are we making incidents like this less likely or less impactful?

The team will be adding monitors to identify this type of issue in advance and is also considering additional design changes.

.

**

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Scott Cable 85 Reputation points

2024-04-10T12:21:32.1166667+00:00

I just successfully created an AI Service Resource. Thanks. What caused the issue, a faulty script?
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-04-12T05:36:41.72+00:00

@Scott Cable I have updated the RCA in my above comment. I am pasting it again here for your reference:

What happened?

Between 3-14-2023 18:09 UTC and 3-14-2023 19:25 UTC Customers might experience the creation of new Open AI resources getting stuck in a processing or failing state.

What went wrong and why?

The system experienced a DNS registration issue that prevented new resources from being registered correctly during the creation process. Existing resources were not impacted.

How did we respond?

We have worked with our networking team to address this issue and all customers are now able to create resources again.

How are we making incidents like this less likely or less impactful?

The team will be adding monitors to identify this type of issue in advance and is also considering additional design changes.

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Internal Server Error - Sub domain name is already in use but is a unique name

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