Email not receiving emails. "The recipient's email system isn't accepting messages now."

Sophia Georgiou 0

I am not receiving any emails. I have emailed my personal account from a different email address and received this email "The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly." I have tried to recover my email and still nothing. My storage is not full.

Thanks

Bruce Jing-MSFT 690 Reputation points Microsoft Vendor

2024-04-11T11:03:05.73+00:00
Hi，

Based on your description, I have some questions that I would like to confirm with you.

Firstly，I'd like to confirm if you're using an Exchange Online mailbox.

You mentioned "The recipient's email system isn't accepting messages now.“ Do other members of the system have such problems？

If you are using an Exchange Online mailbox, does the Exchange Online client have the same issue as OWA?

Can you use message trace for the EAC to see if messages have reached the Exchange Online environment?

Finally, please provide a complete NDR information so that we can view the error information.
Bruce Jing-MSFT 690 Reputation points Microsoft Vendor

2024-04-24T09:16:17.3066667+00:00

Hello, it's been a long time since I've heard from you, did my previous reply help you, if it was useful, you can mark it as an answer. Thank you for your understanding and support.