Share via

Unexpected charges

Anthony Wilson 0 Reputation points
2024-04-10T21:18:01.8166667+00:00

Ive being charged for a service unexpectedly and I can't turn it off

I tried to stop the service, but I'm not allowed⁸. I've made several attempts to submit a support ticket but only get referred to documents.i need the service to be stopped so I would stop being charged

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. TP 157.6K Reputation points Volunteer Moderator
    2024-04-10T21:24:59.3466667+00:00

    Hi Anthony,

    Please create a new billing support request using my instructions below. They will get you out of the "loop" of referred documents you mentioned.

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

    Please click Accept Answer and upvote if the above was useful.

    Thanks.

    -TP

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.