User unable to access Teams server at this time

Question

Hello 

 

Please i need your help on this issue

 

One of our user is unable to access documents in Teams and receives an error message stating that the server is not responding. 

Answer 1

Hi @IniobongNkanga-8038

In Teams chat and channels, the file sharing settings are based on the sharing settings for SharePoint and OneDrive in the SharePoint admin center. This issue occurs because these settings are not made correctly in the SharePoint admin center.

To fix this issue, configure the sharing settings in Teams and SharePoint as follows:

1.Enable group owners to add people outside the organization as guests.When you create a team, a Microsoft 365 group is created to manage team membership. To let the group owners add people outside the organization to the group as guests, select the Let group owners add people outside the organization to groups check box from Microsoft 365 Groups guest settings.

2.Enable guest sharing from SharePoint admin center:

Step1:Sign in to the SharePoint admin center as an administrator.

Step2:In the left navigation pane, select Policies > Sharing.

Step3:Specify the sharing level for SharePoint and OneDrive.

Microsoft 365 admin users have access to diagnostic tools that they can run within the tenant. These tools can help users identify issues that might prevent guest users from accessing files in Teams.

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