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Can't Log Into GitHub After Migrating Microsoft Authenticator

Yohei Kobashi 5 Reputation points
2024-04-12T04:25:38.3433333+00:00

I recently migrated Microsoft Authenticator to a new Android smartphone and tried logging into GitHub. However, every time I enter the code displayed, it fails.

I attempted to check the status by logging into https://aka.ms/mfasetup, but I couldn't log in due to the following error:

  • Request Id: 21945a3a-3d38-45df-866d-da6f1e11a500
  • Correlation Id: 93013241-e0a3-442f-b06f-fcd859d96b64
  • Timestamp: 2024-04-12T00:07:00Z
  • Message: AADSTS90072: User account 'yohei.kobashi@outlook.jp' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000' (Microsoft App Access Panel) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Thinking of resetting my multi-factor authentication, I clicked on "Request re-registration for multi-factor authentication" in Azure's Entra ID, but I got this message and couldn't proceed:

  • User Verification Required
  • Deletion failed. Please run this command again or delete one by one in the user authentication method pane.

Please advise on how I can start using Microsoft Authenticator again.I recently migrated Microsoft Authenticator to a new Android smartphone and tried logging into GitHub. However, every time I enter the code displayed, it fails.

I attempted to check the status by logging into https://aka.ms/mfasetup, but I couldn't log in due to the following error:

  • Request Id: 21945a3a-3d38-45df-866d-da6f1e11a500
  • Correlation Id: 93013241-e0a3-442f-b06f-fcd859d96b64
  • Timestamp: 2024-04-12T00:07:00Z
  • Message: AADSTS90072: User account 'xxxxx@outlook.jp' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000' (Microsoft App Access Panel) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Thinking of resetting my multi-factor authentication, I clicked on "Request re-registration for multi-factor authentication" in Azure's Entra ID, but I got this message and couldn't proceed:

  • User Verification Required
  • Deletion failed. Please run this command again or delete one by one in the user authentication method pane.

Could you advise on how I can start using Microsoft Authenticator again?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,813 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
21,694 questions
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  1. Vahid Ghafarpour 21,240 Reputation points
    2024-04-12T04:40:35.4333333+00:00

    Thanks for posting your question in the Microsoft Q&A forum. The authenticator app relies on time-based codes (TOTP - Time-based One-Time Password). Ensure that the time on your device where the authenticator app is installed is synchronized accurately. Incorrect time settings can lead to code generation issues.

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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