black screen - volmgr 162 and kernelpower 41 errors

Question

I believe I have solved the issue, turned out to be a faulty power cable. Hopefully once I get that replaced I no longer have any issues.

Hi, I've been having this issue for around a week kinda out of the blue and I feel like ive tried everything to try and fix it. If anyone has any insight I would appreciate some help. I keep having the issue of my monitors losing input, just going black, while in games as well as on the desktop (and login screen!), i dont lose audio all the time but cannot use the keyboard or mouse. Sometimes my pc ends up restarting itself, others i have had to restart it myself as it was just sitting there for 5ish minutes doing nothing. i am not however getting any blue screens. It seems to be happening more today including going black on me and not doing anything for 50 minutes, so i restarted it myself, it has also gone black and ending up hanging itself a few times as well.

A few times, but not everytime, after it has gone black i have opened eventviewer and found that there were errors logged with a bugcheck (event id 1001). This bugcheck has been: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff8031611c340, 0x0000000000000000). there has also been a volmgr error (event id 162) followed by a kernel power critical (event id 41) prior to the bugcheck error. I've complied the minidump files from the crashes that i could find as well as the eventview log around the time of the most recent crash in the zip file linked: https://1drv.ms/u/s!AjOPT8aSOl-y0AZOw792FOVkspUY?e=tcgJeMand a eventviewer screenshot from yesterday only showing the critical/error events https://1drv.ms/i/s!AjOPT8aSOl-y0ASKSLzvLADN6eg1?e=0z7tfS .

I posted in the microsoft community forum and got a reply suggesting to post on this one as they thought it could be a potential compatibility issue, which they cant help me determine. I do believe that there may be some type of power issue contributing to the problem. the reply i got from there is below.

Then I analyzed the dmp file you provided and reviewed the screenshot in OneDrive. The violation code in the log file is DPC_WATCHDOG_VIOLATION (133), which refers to a process called ntkrnlmp.exe, which does not actually refer to the offending process directly, but when combined with event ID 41 (KernelPower), I surmised that the problem might have something to do with the computer's power supply

I have tried:

• reinstalling graphics drivers (including reverting to an old version that previously worked perfectly) around 5 times
• completely deleting the graphics card in device manager so it downloaded the driver outside of geforce experience
• done a windows reinstall/repair
• done windows scan to see if there were any corrupt files (found some and repaired them)
• checked cable connections to monitors and inside my pc case; and they are connected correctly
• tried changing the port the cables were connected to, still had the same issue
• done benchmark tests using OCCT for every component; completed without crashing it or going black (first time i ran it though the gpu and power test crashed it but a second test it didn't)
• changed monitor settings including turning gsync off, hdr has never been on
• run memtest; found nothing (also didnt think that was the issue)
• updated monitor drivers and firmware
• tried disconnecting the monitors so only one was connected at a time, had the same issue when each were connected seperately
• turned the geforce experience in-game overlay off
• tried turning off most of the startup apps; changed nothing
• removed gpu tweak III when i realised it was conflicting with msi afterburner (thought that it had fixed the issue cus it didnt happen for a couple days but it happened again)
• possibly more but i think that's just about it

my pc is only 2ish months old and the specs are as follows:

Intel Core i7-14700K

MSI MAG Z790 Tomahawk MAX Wifi ATX LGA1700 Motherboard

TEAMGROUP T-Force Delta RGB 32GB (2 x 16 GB) DDR5-6000 CL30 Memory

ASUS TUF Gaming GeForce RTX 4070 Ti SUPER 16GB GDDR6X OC Edition

Cooler Master MWE GOLD 1050 V2 ATX 3.0 Power Supply

running windows 11 home (version 23H2)

nothing is overclocked

I'm happy to provide any additional information that may be necessary to solve this issue, and i thank everyone in advance for trying to help me.

Answer 1

Hello

It seems like you’ve already done a lot of troubleshooting, but I’ll try to provide some additional suggestions based on the information you’ve provided and the results from my search.

The volmgr 162 error is often associated with a system crash or improper shutdown. Some users have reported that this error can be caused by power supply issues, outdated Windows, or issues with the motherboard’s chipset drivers.

The Kernel-Power 41 error is a critical error that can cause your system to crash. This error is often related to power issues, but it can also be caused by faulty hardware or driver issues. Some common solutions for this error include updating Windows, disabling fast startup, checking the physical connections, and testing for a faulty power supply unit (PSU).

The DPC_WATCHDOG_VIOLATION (133) error is typically caused by a long-running Deferred Procedure Call (DPC) that exceeds the system-defined threshold. This error is often associated with driver issues, and the ntkrnlmp.exe process mentioned in your post is a core operating system file that can be implicated in various types of errors.

Given the variety of errors and the symptoms you’ve described, it’s possible that there could be an issue with your power supply or your graphics card. Here are a few additional steps you could consider:

Check the Power Supply: If you have a spare power supply, you could try swapping it out to see if the issue persists. If you don’t have a spare, you might consider having your current power supply tested to ensure it’s functioning correctly.

Check the Graphics Card: If possible, try using your system with a different graphics card or with the onboard graphics (if your CPU/motherboard supports it) to see if the issue persists.

Check for Overheating: Overheating can cause system instability and crashes. Make sure your PC is well-ventilated, and consider monitoring your system temperatures to see if they’re within a safe range.

Update BIOS: Check your motherboard manufacturer’s website for any BIOS updates. Sometimes, updating the BIOS can resolve compatibility issues and improve system stability.

If the issue continues, you might consider seeking professional help. It can be difficult to diagnose hardware issues remotely, and a professional will have the tools and experience to diagnose and fix the problem.

I hope this helps, and I wish you the best of luck in resolving this issue!

Answer 2

Hi Purra,

Please refer an article mentioned below to repair your Windows machine.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-repair-windows-image-and-kernel-operations/b45acca0-4511-40bf-8afe-e092857b0cf5

Please update with your findings!

Sincerely,

CK