Unable to access Azure static website

Question

Unable to access Azure static website

Robin Tan 61

Hi, I found that existing static website using Azure Static Web was no longer working. So I created a new v2 storage, enabled static website, set Container Public Access Level to "Public Read Access for blobs only"

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I uploaded a test.html file and it cannot be accessed. Did something changed?

https://testgamecloudstorage.z23.web.core.windows.net/test.html

Amrinder Singh 5,875 Reputation points Microsoft Employee Volunteer Moderator

2024-04-14T16:31:38.98+00:00

Hi Robin Tan - Thanks for reaching out over Q&A Forum.

Can you please share what is the error/exception you are observing while accessing the static website page?

From the snippet shared, anonymous access is enabled however there appear to be access allowed only via selected Networks. Another thing is the access level of your $web container if that has been changed recently.

I would request you to first try enabling the access from all the networks and then try accessing the website. If that works, the issue is mainly limited to client IP/Network from where you are accessing isn't whitelisted.

Please let me know if this helpful or if you any further queries, will be glad to assist.

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
Robin Tan 61 Reputation points

2024-04-15T04:07:38.99+00:00

ERR_CONNECTION_TIMED_OUT

I have included the url above, you can try it.

From the snippet shared, anonymous access is enabled however there appear to be access allowed only via selected Networks. Another thing is the access level of your $web container if that has been changed recently.

Where did you see this Access only via selected Networks? I only see I have enabled **All Network
**
This is following the tutorial to setup. My old azure storage also stopped working, this setup is a new one.
Amrinder Singh 5,875 Reputation points Microsoft Employee Volunteer Moderator

2024-04-15T06:39:30.23+00:00

Hi @Robin Tan - Sorry I seem to have mis-read and yes the access seem to be allowed from all the networks. So, storage level networking doesn't seem to be issue in here.

I tried hitting the URL and could land to "Hello World" which appears to be successful. So based on the exception and the quick test done, it still appears to be something related to Networking only. Do you have any kind of proxy or any network level restriction in your environment or something limited to machine which appears to be blocking this.

I would recommend doing simple networking test such as nslookup, tcpping etc to see if you are able to hit the storage endpoint. Also, suggest you to involve your networking team as well.
Robin Tan 61 Reputation points

2024-04-16T04:53:46.6+00:00

I'm the networking team. So I tried the url on my mobile phone 4G, I cannot access too. I have no proxy running on both. tracert so it reaches sg MSN.net so it's the whole sg blocking it?

C:\Windows\system32>tracert testgamecloudstorage.z23.web.core.windows.net
Tracing route to web.sin21prdstr03a.store.core.windows.net [20.150.28.97]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms RT-AC5300-2730 [192.168.2.1]
2 6 ms 2 ms 2 ms bb219-74-39-254.singnet.com.sg [219.74.39.254]
3 27 ms 26 ms 2 ms 165.21.193.22
4 15 ms 2 ms 2 ms 165.21.193.21
5 2 ms 5 ms 5 ms 165.21.138.245
6 18 ms 26 ms 10 ms SN-SINQT1-BO403-ae1.singnet.com.sg [165.21.138.85]

7 4 ms 3 ms 5 ms 165.21.241.134
8 4 ms 3 ms 4 ms ae26-0.icr02.sg3.ntwk.msn.net [104.44.50.235]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

1 answer

Your answer

Amrinder Singh 5,875 Reputation points Microsoft Employee Volunteer Moderator

2024-04-14T16:31:38.98+00:00

Hi Robin Tan - Thanks for reaching out over Q&A Forum.

Can you please share what is the error/exception you are observing while accessing the static website page?

From the snippet shared, anonymous access is enabled however there appear to be access allowed only via selected Networks. Another thing is the access level of your $web container if that has been changed recently.

I would request you to first try enabling the access from all the networks and then try accessing the website. If that works, the issue is mainly limited to client IP/Network from where you are accessing isn't whitelisted.

Please let me know if this helpful or if you any further queries, will be glad to assist.

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
Robin Tan 61 Reputation points

2024-04-15T04:07:38.99+00:00

ERR_CONNECTION_TIMED_OUT

I have included the url above, you can try it.

From the snippet shared, anonymous access is enabled however there appear to be access allowed only via selected Networks. Another thing is the access level of your $web container if that has been changed recently.

Where did you see this Access only via selected Networks? I only see I have enabled **All Network
**
This is following the tutorial to setup. My old azure storage also stopped working, this setup is a new one.
Amrinder Singh 5,875 Reputation points Microsoft Employee Volunteer Moderator

2024-04-15T06:39:30.23+00:00

Hi @Robin Tan - Sorry I seem to have mis-read and yes the access seem to be allowed from all the networks. So, storage level networking doesn't seem to be issue in here.

I tried hitting the URL and could land to "Hello World" which appears to be successful. So based on the exception and the quick test done, it still appears to be something related to Networking only. Do you have any kind of proxy or any network level restriction in your environment or something limited to machine which appears to be blocking this.

I would recommend doing simple networking test such as nslookup, tcpping etc to see if you are able to hit the storage endpoint. Also, suggest you to involve your networking team as well.
Robin Tan 61 Reputation points

2024-04-16T04:53:46.6+00:00

I'm the networking team. So I tried the url on my mobile phone 4G, I cannot access too. I have no proxy running on both. tracert so it reaches sg MSN.net so it's the whole sg blocking it?

C:\Windows\system32>tracert testgamecloudstorage.z23.web.core.windows.net
Tracing route to web.sin21prdstr03a.store.core.windows.net [20.150.28.97]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms RT-AC5300-2730 [192.168.2.1]
2 6 ms 2 ms 2 ms bb219-74-39-254.singnet.com.sg [219.74.39.254]
3 27 ms 26 ms 2 ms 165.21.193.22
4 15 ms 2 ms 2 ms 165.21.193.21
5 2 ms 5 ms 5 ms 165.21.138.245
6 18 ms 26 ms 10 ms SN-SINQT1-BO403-ae1.singnet.com.sg [165.21.138.85]

7 4 ms 3 ms 5 ms 165.21.241.134
8 4 ms 3 ms 4 ms ae26-0.icr02.sg3.ntwk.msn.net [104.44.50.235]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

Answer 1

Anand Prakash Yadav 7,870 Microsoft External Staff

Hello Robin Tan,

Thank you for posting your query here!

Since we can access the “Hello World” page, it seems your Azure Static Web setup is likely correct. The issue might indeed be related to network settings in your environment.

If you’re using a proxy, it might be interfering with your connection to the Azure Static Web. You might want to check the proxy settings in your environment.

As suggested in previous response, performing network tests like nslookup or tcpping could help diagnose the issue. These tests can check if your machine is able to reach the storage endpoint.

You might want to check with your network administrator if there are any network level restrictions in your environment which could be blocking access to the Azure Static Web.

Also, I would recommend trying to access the URL from a different network/ a different device to see if the issue persists.

I hope this helps! Please let me know if the issue persists or if you have any other questions.

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Robin Tan 61 Reputation points

2024-04-16T05:01:39.2133333+00:00

I am the networking team guy. I tried on my phone 4G and I can't access too. I have no proxy running on both. tracertr shows it reaches sg msn.net so the whole sg is blocking?

C:\Windows\system32>nslookup testgamecloudstorage.z23.web.core.windows.net

Address: 192.168.2.1

Non-authoritative answer:

Name: web.sin21prdstr03a.store.core.windows.net

Address: 20.150.28.97

Aliases: testgamecloudstorage.z23.web.core.windows.net

C:\Windows\system32>tracert testgamecloudstorage.z23.web.core.windows.net

Tracing route to web.sin21prdstr03a.store.core.windows.net [20.150.28.97]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC5300-2730 [192.168.2.1]

2 3 ms 2 ms 2 ms bb219-74-39-254.singnet.com.sg [219.74.39.254]

3 2 ms 2 ms 2 ms 165.21.193.22

4 2 ms 2 ms 2 ms 165.21.193.21

5 2 ms 4 ms 2 ms 165.21.138.245

6 4 ms 2 ms 2 ms SN-SINQT1-BO403-ae1.singnet.com.sg [165.21.138.85]

7 3 ms 3 ms 3 ms 165.21.241.134

8 3 ms 3 ms 3 ms ae26-0.icr02.sg3.ntwk.msn.net [104.44.50.235]

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 20.150.28.97 reports: Destination host unreachable.

Trace complete.

C:\Windows\system32>

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Unable to access Azure static website

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