help authenticator has locked me out of outlook

R McKenna 0 Reputation points
2024-04-14T15:05:59.0233333+00:00

Suddenly I cant get into my 20 yr old outlook account, and its citing authenticator. I have never used Authenticator, and I don't have a smartphone.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,511 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
2,986 questions
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  1. SokiGuo-MSFT 23,241 Reputation points Microsoft Vendor
    2024-04-15T08:26:07.22+00:00

    Hi @R McKenna

    If you've never set up the Authenticator app and you're requesting it, there are other ways to verify your identity and regain access to your account. Here's what you can do:

    1. Try changing how you do additional verification. Going to your Outlook account configuration. Navigating to Security info and deleting the previous method of authentication. Then Adding a new method of Microsoft Authentication.
    2. If you don’t have access to the verification methods listed, choose the “I don’t have any of these” option. You’ll be guided through steps to verify your identity using other information linked to your account.
    3. Contact your organization administrator to check how your account is verified.

    For more details, you can refer to: I can't sign in to my Microsoft account.

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