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My remote server has a black screen

Pearl Ding 80 Reputation points
2024-04-15T02:04:41.97+00:00

My remote server is a computer and it has windows 10 system.

When I remotely control it, the computer keeps blacking out. It has several console programs running, and I can't shut it down. I can see the mouse, but I can't do anything else, including bring up the task manager.

This issue occurred suddenly without any human intervention.

How could I solve it?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,780 questions
Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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  1. Karlie Weng 14,801 Reputation points Microsoft Vendor
    2024-04-17T06:38:59.3133333+00:00

    Hello,

    Here are some advice for further troubleshooting:

    1. Performance issue: Since you cannot launch the task manager, it's unlikely to be a single display issue.

    To verify this, you need to log in via the console. If it's a performance issue, it will be the same in the console. There are several types:

    a. Session leak, which means you have too many open sessions.

    b. Memory leak, where too much memory has not been released.

    c. Low performance (high CPU usage, low memory, etc.) indicates that your hardware may need an upgrade.

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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