3,040 questions
how to send data to the pre-printed template card in Evolis card printer
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 54%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Saranya Karthik
40
Reputation points
I generate BMP image file to send the Evolis card printer with transparent/no background settings only I send Memeber ID, Name, Expire date,member photo, for pre-printed template card on feeder, but my result is set black shade on back of the data to be printed, how i solve this
Developer technologies | Universal Windows Platform (UWP)
Developer technologies | C#
11,576 questions
{count} votes
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Junjie Zhu - MSFT 21,646 Reputation points2024-04-15T09:09:06.65+00:00 Hi @Saranya Karthik ,
Welcome to Microsoft Q&A!
This question involves specific printing device, which beyond the scope of the forum.
For your scenario, I suggest that you might need to open a support ticket for this. Please contact our paid support at MS Support.
You will get 1:1 support on that. Select Developer Tools -> Windows UWP Development -> Windows Universal App Dev -> Graphics and Multimedia Development in the support page and you could contact the team. Please kindly note that your support ticket will be free if it is Microsoft's issue.
Thank you.
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