That is an access violation issue meaning somebody referenced memory. Given that it is a print driver (KMUU84HG) then I'd recommend you disable access to the printer(s) when connecting via Remote Desktop. That should avoid the issue I believe.
How to resolve "Faulting application name: mstsc.exe"
Receiving the below error when trying to connect to an RDP session. I log in , everything works grweat for 10 seconds or so then it crashes. No pop ups or errors shown. Only in event viewer can I see the failure.
Faulting application name: mstsc.exe, version: 10.0.19041.3996, time stamp: 0x310ef712
Faulting module name: KMUU84HG.DLL, version: 8.4.17.16, time stamp: 0x6462cc1a
Exception code: 0xc0000005
Fault offset: 0x000000000012e1f3
Faulting process id: 0xa9c
Faulting application start time: 0x01da8f3d444f0922
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\spool\DRIVERS\x64\3\KMUU84HG.DLL
Report Id: e8bb3e10-242a-4e3b-966b-b9a6f71097d3
Faulting package full name:
Faulting package-relative application ID:
Steps taken:
- Check for updates
- chkdsk
- sfc /scannow
- rebuilt the connection, same result
- removed all un-needed applications
- checked AV logs, no blocking.
Please help.
Thanks,
Bdot
2 answers
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Karlie Weng 18,531 Reputation points Microsoft Vendor
2024-04-17T06:42:34.3733333+00:00 Hello,
It is an access violation issue, and the error code 0xc0000005 means access denied.
In your log, faulting module is: C:\WINDOWS\system32\spool\DRIVERS\x64\3\KMUU84HG.DLL
You can try to update your printer driver. If you still have this issue, you can config a WER dump, it will be collected when issue repro.
You can follow this link to config a crash dump trigger in your PC.
https://learn.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps
Note that it will only be triggered if you have application ID 1000 (WER crash) in your event log.
Finally, you will have a dump at your location; you can find the error stack in your program.
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