Azure OpenAI Chat Playground is not returning consistent results when I upload more files into blob storage

Question

Hello,

I am not seeing consistent results when I upload a couple of files into Blob storage. Sometimes, I see the results properly. Some other times, for the same question, I don't get the result. I get a response "I'm sorry, but I could not find any specific information ..."

Another observation. Even though I was instructed to return the data using uploaded data, I got some generic responses also. Response received " I'm sorry, but I could not find any specific information related to the issue of ....... in the retrieved documents. However, you can try the following steps to troubleshoot the issue"

Configuration details:

The model used: GPT-35-Turbo

Application: OpenAI Chat Playground

Setup: Add your data configuration.

Prompt System Message: You are an AI assistant that helps people find information. Provide the response based on the information available in the index.

Appreciate, if you could provide steps on how to debug these scenarios to identify the root cause.

Thanks

Sudeesh

Answer 1

Hi Sudeesh,

It seems like you're encountering inconsistency when retrieving data from Blob storage via Azure OpenAI Service. Here's how to debug it:

Check Configurations: Verify your Blob storage upload settings to ensure they're correct.

1. Verify Uploads: Double-check that files are being uploaded correctly each time.

Monitor API Calls: Keep an eye on API calls for any patterns or discrepancies.

Error Handling: Pay attention to error messages for clues.

Indexing: Ensure all uploaded data is properly indexed.

Review Docs: Check Azure OpenAI Service docs for guidance.

Test: Create test scenarios to replicate the issue consistently.

1. Seek Support: If needed, reach out to Azure OpenAI Service support directly for assistance.

Hope this helps!

Huma Jackson