Office 365 Extra File Storage back

Iniobong Nkanga 1,681 Reputation points
2024-04-15T16:30:00.44+00:00

Hello 

Please i need your help on this issue.

We purchased the license for Office 365 Extra File Storage back in Dec 2023 and the Product is not showing up in the list of Licenses for our tenant. 

Can someone tell me how we can use this license to increase storage on our SharePoint tenant?

 

Here is the link

Add more SharePoint storage to your subscription | Microsoft Learn

 

But we're still not seeing the product to use and increase storage capacity to the tenant. 

This was purchased via volume licensing, but the issue isn’t with the “Partner”. 

The licensing was purchased and invoiced correctly. Please how do we get rid of the “greyed out Add On” and then enabled for our user to utilize what was purchased well over a month ago.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
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SharePoint
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A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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  1. Yanli Jiang - MSFT 21,611 Reputation points Microsoft Vendor
    2024-04-16T02:51:58.3066667+00:00

    Hi @Iniobong Nkanga ，

    The article said,

    "If you bought your subscription through Volume Licensing or a Cloud Solution Provider (CSP), you can't buy Office 365 Extra File Storage directly from Microsoft. Contact your representative or partner for help",

    But you said,

    ”This was purchased via volume licensing, but the issue isn’t with the “Partner”. “,

    "The licensing was purchased and invoiced correctly."

    In other words, you are sure that you have made the correct purchase through the partner, right? Can you provide some screenshots about this?

    Make sure that the license is correctly assigned and enabled for your users. Sometimes, signing out of Office and signing back in can refresh the license assignment.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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