How to Fix: Applications .exe Fail to Start by Kernelbase.dll error

Question

Hi all,

I have encountered an issue as follows: The exe application I developed, when used with Windows 10 for a while, cannot be opened anymore. When I checked the Event Viewer, I saw an Application Error with KERNELBASE.dll. The detailed error is as follows:

"Faulting application name: Plug-in real time code.exe, version: 1.0.0.0, time stamp: 0xf77e9bf0

Faulting module name: KERNELBASE.dll, version: 10.0.19041.3930, time stamp: 0x640b6fb9

Exception code: 0xe0434352 Fault offset: 0x0013fa72

Faulting process id: 0x5520 Faulting application start time: 0x01da630107d180b2

Faulting application path: C:\Program Files (x86)\Company\Plug-in Realtime code\Plug-in real time code.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: bf211fd9-9f87-4270-bd46-5f004071ca0d Faulting package full name: Faulting package-relative application ID: "

When I create a new user or use administrator rights, it works fine again. Please let me know how to solve this issue. Thank you.

Answer 1

Hi @Troy Nguyen , Welcome to Microsoft Q&A,

I have the following suggestions for you:

1. Reset user profile: Log out of all user accounts, including administrator accounts. Log in with administrator rights and navigate to the C:\Users\YourUserName folder (YourUserName is the username of the affected user). Rename the user's profile to "YourUserName.old" or anything else you want. Restart the computer and log in with the affected user. A new user profile will be created. Try running the application again to see if the problem is resolved.
2. Repair or reinstall the application: If the problem is specific to a specific application, try repairing or reinstalling the application. Potential corruption or errors can be fixed by uninstalling and reinstalling the application.
3. Check file and folder permissions: Make sure your application's files and folders have the correct permissions so users can access and execute them. Right-click on the application's installation folder, select Properties, then select the Security tab and make sure the affected user has the appropriate permissions.

Best Regards,

Jiale

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