Not able to cancel Azure subscription

Question

I am being billed for an Azure suscription that I never approved. I have tried calling many times only to be transferred around with no solution. I have also tried to cancel it on the portal, but it does not allow me to do so. How can I get this done? It's very frustrating!

Answer 1

Hi @Carmen B Molina ,

the best option might be to open a support case with Microsoft Azure support for clarification.

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

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Regards

Andreas Baumgarten

Answer 2

Thanks for posting your question in the Microsoft Q&A forum.

Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's essential to use that account.

https://support.microsoft.com/en-us/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

Also you can call the global number for support and reset the access. 

Global Customer Service Phone Numbers

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